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Our business, Vitality Labz, uses SMS messaging and Voice AI outbound calling to communicate with customers who have provided prior express written consent to receive both text messages and phone calls. Our communications include automated, pre-recorded, and AI-generated voice calls for the following purposes: appointment reminders, service notifications, customer support, and marketing communications. All contacts have explicitly agreed to receive marketing communications from our business through multiple consent touchpoints. All messages and calls clearly identify our business and include straightforward opt-out instructions. Customers can opt out at any time by replying STOP to text messages, requesting removal during calls, or contacting our support team directly. We maintain strict compliance with TCPA regulations, TSR requirements, FCC guidelines, and carrier requirements. We honor all Do Not Call (DNC) requests immediately and maintain detailed records of all consent and opt-out requests.
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